Deutsche Bahn must cope with quality management problems
Germany
Source: Produktion
From: Germany

Germany’s rail traffic continues to be the focus of newspaper reports. Technical breakdowns, train cancellations and late arrivals are major problems for Deutsche Bahn and annoy its growing number of customers. An analysis by Arthur D. Little leads to the conclusion, that these deficits are the results of a long-running slowdown in investment, limited maintenance of assets, errors in the specifications and a lack of qualified staff. To remain steady in Europe’s biggest rail network, Deutsche Bahn must cope with its problems in quality and reorganize its quality management.